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Diagnostic Mode

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# Diagnostic Mode

  • What is Diagnostic Mode?
    • Diagnostic Mode in client area
    • Diagnostic Mode in admin area
  • How to Fix Diagnostic Mode

Is your instance in Diagnostic Mode? Here, you’ll learn what this means for your WordPress installation or service. We’ll explain why this status appears, what it implies for your website, and how to address it.

# What is Diagnostic Mode?

When an instance or service in PanelAlpha is marked as being in Diagnostic Mode, it indicates a problem with the instance that prevents management through PanelAlpha. This status typically occurs when:

  • The WordPress instance no longer exists on your hosting server, possibly due to direct deletion on the server.
  • The hosting account or service associated with the instance does not exist.

Diagnostic Mode activates when PanelAlpha detects issues that prevent successful connection or management of an instance or service. This status is designed to protect your settings and data and to alert you to potential issues.

# Diagnostic Mode in client area

In the client area, instances or services in Diagnostic Mode will still appear in your list, but management options are limited:

  • Instance Management - You’ll see a message: "Managing the site is currently not possible (Diagnostic Mode). Please contact support for more details." Access to the instance’s management page is restricted.
  • Hosting Management - Only the Summary tab is accessible. Attempting to access other sections will show the "Managing the hosting is currently not possible (Diagnostic Mode). Please contact support for more details." message. Certain options, like viewing plan usage or logging in to the control panel, are also disabled to prevent issues.

# Diagnostic Mode in admin area

In the admin area, services or instances in Diagnostic Mode are visually flagged for easy identification:

  • Services List View - A "!" symbol is displayed next to the domain name.

  • Service Details - An information box is displayed with details detected by the Health Check. After resolving the issues, use the Refresh button to confirm the service is operational again.

  • Instances List View - Instances currently in Diagnostic Mode are marked with a red background in the list.

  • Instance Details - An information box is displayed with details detected by the Health Check. After resolving the issues, use the Refresh button to confirm the service is operational again.

  • Logs Section - A dedicated Diagnostic Mode Logs section provides detailed information.

# How to Fix Diagnostic Mode

To resolve issues with instances or services marked as being in Diagnostic Mode, please refer to our Troubleshooting Center, where we provide detailed steps and tips to re-establish connection and address instance issues.